I ordered groceries from Amazon Fresh tonight, and they definitely have their logistics sorted out:
1. You get what you have ordered. If an item is out of stock the system tells you that when you order— not so with the Kroger/ QFC system.
(So would you prefer a smaller selection, and know what is available, and what not, or a much wider selection that is a little bit more hit-and-miss, such as Kroger’s)?
2. They have a two-hour delivery window, same as Kroger. As that window approaches, though, the online order status page shows a map with the driver’s whereabouts, and an updated timeframe for your delivery. Nice.
3. Delivery is free when ordering $35 or more (before sales tax). Oh, you have to be an Amazon Prime member to order, though. That’s $119 per year before sales tax.